Once your order is dispatched, we'll share tracking details through the contact channel provided at checkout, where supported by our delivery partner. You can use the tracking link to follow your shipment. If you need help locating your order, contact Scorewell Support with your order number.

We're beginning deliveries to selected states and serviceable PIN codes. Delivery availability and estimated timelines will be confirmed during checkout or in your order confirmation, based on your location and courier coverage.

Delivery times may vary due to location, holidays or logistical circumstances. If your shipment is significantly delayed, our support team will help you check its status.

Absolutely. We understand that privacy matters.

Your Scorewell products are packed in our white branded box, which is then placed inside a separate, discreet outer shipping box or envelope.

This means the Scorewell branding on the inner box will not be visible from outside the shipment. The external shipping label may display sender or business information required for delivery or legal purposes.

If your order is taking longer than expected, please check the tracking details shared after dispatch.

If the tracking information is unavailable or your delivery is significantly delayed, reach out to Scorewell Support through email or WhatsApp with your order number. We'll help investigate the status with our delivery partner.

If you need to change or cancel your order, please contact Scorewell Support as soon as possible through email or WhatsApp.

We'll check the order's processing and dispatch status and let you know what options are available. Changes or cancellations may not be possible once an order has been processed for shipping or dispatched.

Any applicable cancellation or refund will be handled in accordance with our published policy and applicable consumer law.

We're sorry if something isn't right with your order.

Please contact Scorewell Support through email or WhatsApp with your order number, a brief description of the issue and clear photographs of the affected products and packaging, where possible.

Keep the original packaging while we review the concern. We'll assess the issue and help arrange an appropriate resolution in accordance with our policy and applicable consumer law.